Refund policy

Return and Refund Policy

Effective August 24, 2026

The Home Journey Planner™ sells digital products delivered electronically. No physical product is shipped, so physical returns do not apply.

Digital purchases

Because digital files are made available electronically and cannot be physically returned, purchases are generally final once download or access has been provided, except where a refund is required by applicable law.

We will review refund or replacement requests involving:

• A duplicate charge
• An incorrect file delivered
• A corrupted file that cannot be opened
• A download or delivery failure that we cannot resolve
• Any refund or cancellation right required by applicable law

How to request help

Email support@thehomejourneyplanner.com or use the contact form. Include your order number, the product purchased, and a brief description of the issue.

We will first work to restore access or provide a corrected replacement file. If the issue cannot be resolved, or applicable law requires it, an eligible refund will be returned to the original payment method.

Change-of-mind requests after digital access has been provided, unauthorized copying or sharing, and misuse outside the purchased license are not eligible for a refund unless applicable law requires otherwise.

Real estate agent and brokerage licenses are digital products and follow the same policy. Nothing in this policy limits rights that cannot legally be excluded.